Free delivery on all orders over £40 ex. VAT at Haven Mobility

01633 861717

Mon - Fri: 9am - 5pm

Haven Mobility - for all your mobility needs!

Customer Service

Delivery

All orders are subject to a delivery charge of £5.00. These rates apply only to mainland UK, excluding Scottish Highlands. For all other parts of the UK and Northern Ireland, please contact us prior to ordering to obtain a delivery quote.

We aim to process all orders within 1 working day and to deliver all goods within 7 working days. For larger items and made-to-order purchases, this can take longer.

Occasionally your chosen goods may be out of stock - in such situations we will try to contact you to advise when to expect delivery and give you the option to change or cancel your order.

Returns and Replacements

We will offer a full refund (minus any delivery charges) if you return any unwanted or unsuitable goods to us in its original condition within 14 days of receipt. If you wish to return a purchase for refund or replacement, please contact us.

Please view our terms and conditions for full details regarding returns and replacements.

Warranties

If a product supplied through this website is offered with a Return To Base warranty, this will be stated on the product information page, along with the length of the warranty being offered.

In the unlikely event that the product should develop a fault not caused by wear and tear, please contact us to make a warranty claim. The goods will need to be returned to us to carry out diagnostics and repair work. Ensuring the goods are suitably packaged for returning to us safely is your responsibility. Upon making a warranty claim, we will advise which delivery service to use to return the goods. We will reimburse you the delivery cost of returning the goods to us.

VAT Exemption

Under current legislation, certain products available on this website are eligible for VAT exemption. Please see our page on VAT exemption for further information.

Accepted Payment Methods

We accept the following credit/debit card payment methods: Visa, Visa Debit, Visa Electron, Visa Delta, Mastercard, Maestro or American Express.

Living outside the UK?

Unfortunately, we do not currently accept orders from outside the United Kingdom mainland.